| Q |
What is 1-800-COLLECT? |
| A |
1-800-COLLECT is a market leader for
collect calling. 1-800-COLLECT was the first service to offer consumers
a choice in collect calling
|
| Q |
How do I use 1-800-COLLECT? |
| A |
It's fast and easy! Dial "1-800-C O L L E C T"
(1-800-265-5328) from any phone
in the U.S. and you'll never need to carry change! The automated
voice instructions will ask for the phone number of the person
you are calling as well as your name.
|
| Q |
Where is 1-800-COLLECT available? |
| A |
Use 1-800-COLLECT
from any phone in the U.S. to call: |
|
- Anywhere in the U.S. (excluding intra-Alaska
calls)
- Puerto Rico, U.S. Virgin Islands
- Canada
- American Samoa (excluding intra American Samoa calls)
- Over 61 international locations
|
|
Outside the U.S.,
1-800-COLLECT can be used from the following countries to place calls to
the U.S.: |
|
- Puerto Rico, U.S. Virgin Islands
- Mariana Island (including Saipan)
- Canada
|
|
1-800-COLLECT is
not available for calls originating from other international
locations.
|
| Q |
Is there a 1-800-COLLECT
service available for Spanish-speaking customers? |
| A |
Yes! 1-800-226-2727, Collect en Español, is 1-800-COLLECT’s in-language collect calling service
for Spanish-speaking customers. Calling options and rates for
1-800-226-2727 (Collect en
Español) are the
same as for 1-800-COLLECT. Spanish-speaking customer service
representatives are available at 1-800-590-2426.
|
| Q |
What should I do if I have
trouble making a 1-800-COLLECT call? |
| A |
You should be able to reach 1-800-COLLECT from any
non-prison phone in the U.S. (for prison phones, collect calling access
varies; check with the specific prison facility). After you dial
1-800-COLLECT (1-800-265-5328), you should hear a “chime” followed by an
automated voice saying “Thank you for calling 1-800-COLLECT. To make a
collect call, enter the number you wish to call, area code first…” If
you do not hear this message, you have not reached 1-800-COLLECT; please
contact us and let us know the phone
number from which you tried to reach 1-800-COLLECT, the date of the
call, and what kind of phone you were calling from (residential phone,
payphone, hospital phone, etc.) so that we may further research the
issue. If you are able to reach 1-800-COLLECT, but after entering the
phone number you wish to call, you hear a message stating that collect
calls can not be completed to the number, there may be a block on the
phone number. Please contact 1-800-306-9317 or your local phone company
for more information.
|
| Q |
What should I do if I have
trouble receiving a 1-800-COLLECT call? |
| A |
Please contact us and
let us know your phone number and the date of the call so that we may
further research the issue.
|
| Q |
How can I find out the
rates for 1-800-COLLECT? |
| A |
Call our customer service department at 1-800-590-2426,
or click here.
|
| Q |
How will 1-800-COLLECT calls be billed? |
| A |
If MCI has a billing
agreement with the receiver's local carrier, charges for 1-800-COLLECT
calls will automatically appear on their local telephone bill in a
section labeled "MCI". The local telephone bill will include the date,
time, length and charge for each call, along with applicable taxes and
Federal Universal Service Fees. MCI will bill the receiver directly if
we do not have a billing agreement with the receiver's local carrier.
|
| Q |
What should I do if I have questions about charges on my bill? |
| A |
Please contact our customer service department at 1-800-590-2426
or click here to send us an e-mail.
|
| Q |
Can I leave a message
with 1-800-COLLECT? |
| A |
Yes! Whenever your call can not be
connected right away, you will be offered the ability to send a collect message. Simply record
a message up to four minutes in length, and 1-800-COLLECT will continue to call your
party (up to 8 times) until we reach someone. 1-800-COLLECT
attempts to deliver messages between the hours of 7 am and midnight in
the receiver's time zone. The receiver will be given the same
opportunity to accept or deny the message as they do with collect calls.
|
| Q |
Does 1-800-COLLECT
have other ways to help me complete a call? |
| A |
Yes! 1-800-COLLECT offers two other payment
methods to help get your call through: |
|
- Third party billing:
1-800-COLLECT calls can be charged to a different number than the one you are calling.
It comes in handy when you are calling your brother or sister but
would rather have your parents pay for the call.
Your parents need to be home to accept the charges before the
call can be placed.
- Card billing:
1-800-COLLECT calls can be charged to a telephone calling card
or credit card rather than charged to the receiver. We accept MCI cards,
local phone company cards, American Express and Discover.
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