Last Revised December 20, 2011


This website (the “Website”) and the mobile collect call service (“Service”) are operated by 1 800 Collect, Inc. (the “Company”, “us” or “we”) on its own behalf. This privacy policy (“Privacy Policy”) applies to this Website and the Service. This Privacy Policy discloses what type of information is collected, the methods used to collect it, how we utilizes the information, and the choices you have about the way your information is collected and used. Please read this Privacy Policy carefully. Your use of the Service (as a caller or as a call recipient) or the Website indicates that you have read, accepted and unconditionally agreed to this Privacy Policy and the Terms and Conditions of Use which are incorporated herein by this reference.

Information We Collect

In connection with the Service and with the provision or marketing of products and services we may ask you to provide personally identifiable information, i.e. information that identifies you or could reasonably be used to identify you personally, such as your real name, address, phone number or email address (“PII”), including but not limited to name, phone number, and phone number and the name of the call recipient, and your credit card information. For purposes of this Privacy Policy, we may collect PII in connection with any use of our Service, in order to provide you with customer service, in connection with any communication about the Service or other services and products, or in connection with other transactions or interactions with us. Providing us with PII about yourself is voluntary, and you can always choose not to provide certain information. However, if you do not provide such information we may not be able to provide you with our Service.

Non-Personally Identifiable Information

When your computer or mobile device contacts our web servers (for example, when you visit this Website or view an HTML e-mail), our web servers automatically collect usage information. Such usage information includes information about how our visitors use and navigate our Website. It can include the number and frequency of visitors to each web page and the length of their stays, browser type, referrer data that identifies the web page visited prior and subsequent to visiting our Website, and IP addresses. We also may determine the applicable technology available in order to serve you the most appropriate version of a web page, e-mail or similar service. This information is used to analyze and improve this Website and to provide you with a more fulfilling and relevant experience.

Sensitive Information

We collect certain sensitive information (e.g., credit card numbers, other payment card information, or existing telephone subscriber account information) during your use of the Service for billing purposes. When you pay to use the Service using a credit card, you will be required to enter your credit card number, expiration date, security code and zip code. We do not retain your security code after billing you for the call, but may provide your credit card information to our customer service center to assist them in handling any future inquiries. In addition, we may provide such information to your credit card or payment card provider or your existing telephone service provider in order to bill you for a call made or received using the Service.

Whenever you give us sensitive information, we will take commercially reasonable steps to protect the information during transmission. In addition, we maintain a vulnerability management program, strong access measures to sensitive information, and an information security policy in order to further protect your sensitive information. We use the Security Socket Layer (“SSL”), an industry standard security protocol for encrypting sensitive information passed over the Internet. However, no security measures are perfect or impenetrable and no website, computer system, wireless connection, telephone connection or other data transmission is completely secure.. We cannot and do not ensure or warrant the security of any information you transmit to us via the Website or the Service, and you do so at your own risk.


In the course of providing the Service to you, we may collect and maintain certain information about the telecommunications services you buy from us and how you use them. This information is categorized by the federal government as Customer Proprietary Network Information (“CPNI”). CPNI includes the types of services you currently purchase, calling records, and related usage and billing information. Your telephone number, name, and address are not CPNI. We value our relationships with our customers and are committed to respecting and protecting your CPNI. Accordingly, we do not sell, trade, or share your CPNI outside of our family of companies except to companies authorized to offer our products or services or to perform functions on our behalf, unless authorized by you or required by law.

Generally, we can use your CPNI to offer additional communications services to you, and for billing and collections purposes. We can also disclose your CPNI for legal or regulatory reasons, including in response to subpoenas and court orders. We can also use CPNI to investigate crime or fraud, and to prevent or remedy violations of our Terms and Conditions of Use, unlawful use of our network or services, or violations of the rights of our other customers. Your use of our Website or the Service indicates that we have your approval to provide your CPNI to our affiliated companies unless you tell us not to do so within thirty (30) days of your initial use of the Website or the Service. Such approval can be revoked at any time, and revoking your approval will not affect our provision of Services to you in any way. To provide notice that you decline to have your CPNI shared with affiliated companies, call 1-800-282-0377. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.

External Links

The Website may contain links to non-Company websites. Other sites may also reference, advertise, or link to Company websites. We do not endorse or sponsor other websites, is not responsible for the privacy practices or the content of non- Company sites, expressly disclaim any statements or assertions made on such websites, and deny all liability associated with your use of, and the content on, such other websites and advertisements. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through other websites. We encourage you to be aware of when you leave this website and to read the privacy policies of each and every website that you visit.


Neither the Website nor the Service is aimed at nor intended for children under the age of 13. If you are under the age of 13, please do not use this Website or the Service, and if you are over the age of 13 but under the age of 18, you may use this Website or the Service only with the involvement and permission of a parent or legal guardian. By using the Website or the Service, you represent that you are at least 18 years of age, or that you have the approval of a parent or guardian to do so. No PII is purposefully or knowingly collected from children under the age of 13. If we discover that a person under the age of 13 has provided us with any PII, we will use commercially reasonable efforts to delete such person’s PII from its system. Every user hereby agrees that all information you provide, including but not limited to age, shall be truthful and correct.

Consent to Processing in the United States

This Website and the Service are operated in the United States. By providing any information to us, all users, including, without limitation, users in the member states of the European Union, Canada, or elsewhere outside of the United States, fully understand and consent to this Privacy Policy. By using the Service or the Website or providing us with your information, you consent and agree to the collection, transfer, storage and processing of your information to and in the United States.

Sharing Information

Third parties providing services on our behalf: We may engage third parties to perform services in connection with the operation of our business. Examples of these services include: (a) payment processing and authorization, (b) fraud protection and credit risk reduction, (c) customer service, and (d) any other services designed to assist us in maximizing our business potential. These third parties may have access to the information we received from you, including PII and CPNI, to the extent it is needed to perform their duties and functions on our behalf.

Security: We may release information about you, including PII and CPNI, when legally required to do so, at the request of governmental authorities conducting an investigation, or to verify or enforce compliance with the policies governing our Website or Service and applicable laws. We may also disclose such information if we believe disclosure is necessary to protect the rights, property or safety of the Company, or any of our respective affiliates, business partners, customers or others.

Corporate change: In addition, we reserve the right to disclose, share and/or otherwise transfer user information, including without limitation PII and CPNI, in connection with a corporate merger, acquisition, consolidation, the sale of a portion of our business or the sale of substantially all of our assets, or other fundamental corporate change, whatever form it may take. You will be notified via e-mail or notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. For clarification and the removal of doubt, we specifically reserve the right to transfer or share a copy of PII and CPNI to the buyer of that portion of its business to which that information pertains.

How Can I Access, Correct and Update Personal Information?

You can access, correct and update certain personal information that you have provided to us by calling us to and speaking to a customer service representative at 1-800-282-0377. Please be aware that we will process your request as quickly as we reasonably can, but it may not be possible to update our systems immediately.
In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases because of backups, legal compliance, and other reasons.

Revisions to Privacy Policy

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove or otherwise change any portion of this Privacy Policy, in whole or in part, at any time. When we amend this Privacy Policy, we will revise the “last updated” date located at the top of this Privacy Policy. For changes to this Privacy Policy that we consider to be material, we will place a notice on the Website by revising the link to read substantially as “Updated Privacy Policy” for a reasonable amount of time. If you provide information to us or access or use the Website or the Service in any way after this Privacy Policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this Privacy Policy will be available on the website and will supersede all previous versions of this Privacy Policy.

For any questions, suggestions, or concerns related to this Privacy Policy, please call a customer service representative at 1-800-282-0377. This Privacy Policy, including all revisions and amendments thereto, is governed by the laws of the United States, the State of California, without regard to its choice of principles which would require application of the laws of another jurisdiction.

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